Recruiting for Head of Global Solutions

Would you like to join our friendly team?  We’re currently recruiting for a Head of Global Solutions.

As the Head of Global Solutions you will take responsibility for the delivery of our Internationally focused Global Solutions agenda – owning our goals in this vital and growth orientated business unit. Reporting in to the Senior Leadership Team, you will help to craft the Business Units’ aspirations, develop strategic plans and take accountability for the efficient delivery of our proposition.

You’ll be an individual thinker, influencing stakeholders across the Group and inspiring everyone to engage behind the GS strategy. You will lead initiatives in the Global Solutions arena, such as product roadmap and new account acquisition, business development, partnerships and strategic relationships. In doing so, you will develop robust analysis to inform your approach, including opportunity mapping, SWOT assessments, competition analysis and more. Your key tasks include building a robust and efficient delivery focused business with a highly engaged, valued and motivated crew.

You’ll develop our people, giving them every opportunity to achieve their career aspirations and feel a sense of personal and collective success. Putting definition around the Global Solutions proposition and mapping our Customer Journey will be critical to galvanising the team around your vision.

We will be looking for you to:

  • Take overall responsibility for Revenue and EBITDA for the Business Unit;
  • Provide detailed and accurate forecasting;
  • Manage customer expectations and contribute to a high level of customer satisfaction;
  • Use data related to customer and prospect interactions to inform activity and play into our strategic aims;
  • Map the career pathway of direct reports, with tactical objectives and career / personal development across both deliverables and behaviours;
  • Develop direct reports into future successors to own and other roles within Manx Telecom;
  • Determine portfolio mix and assign accounts for team members, agreeing targets and reviewing success against key metrics;
  • To work collaboratively with Manx Telecom colleagues to develop and introduce new solutions, exploiting existing demand or creating an awareness of need;
  • Ensure all accounts are well developed and strategically aligned through well embedded account management practices and integrated performance management practices;
  • To participate fully in Manx Telecom, lending expertise and resource to support the activities of colleagues and the wider group priorities / projects;
  • Contribute positively to industry discussions and developments, demonstrating expertise to the Marketplace;
  • Continuous improvement of our processes, incorporating best practice

To be successful in this role, we believe that you will need:

  • Experience at a senior level within the International Telecommunications industry
  • Experience as either a Service Provider or as a Client-side representative
  • Experience harnessing the strengths of an entrepreneurial team around a central mission
  • Previous experience as a SME on regulatory requirements in multiple jurisdictions
  • Experience driving network relationships on our sector
  • Previous experience identifying and operating in unique industry-specific positions
  • Strong sales management experience, with evidence that you can deliver sales operational excellence
  • Experience galvanizing a team, leading them to greater individual and collective success
  • Developing others through coaching and personal development plans
  • Telecommunications experience, understanding our proposition and products
  • Inherently understanding Product, Price, Place & Promotion

Ideal Candidate Characteristics

Conscientious – Being self-disciplined and motivated, following through on all your commitments
Adjusted – You’ll be in control, regardless of the environment, giving those around you a sense of calm and competence
Curious – You love to find new and efficient ways of working, creative and open-minded
Confident – You are self-assured, candid and capable of dealing well in difficult situations
Ambiguity Alert – Your tolerance for the unclear, versatility and resourcefulness are often noted
Competitive – Goal-orientated and ambitious, your eagerness is around collective success

Experience

To be successful in this role, we believe that you will need:

  • Experience at a senior level within the International Telecommunications industry
  • Experience as either a Service Provider or as a Client-side representative
  • Experience harnessing the strengths of an entrepreneurial team around a central mission
  • Previous experience as a SME on regulatory requirements in multiple jurisdictions
  • Experience driving network relationships on our sector
  • Previous experience identifying and operating in unique industry-specific positions
  • Strong sales management experience, with evidence that you can deliver sales operational excellence
  • Experience galvanizing a team, leading them to greater individual and collective success
  • Developing others through coaching and personal development plans
  • Telecommunications experience, understanding our proposition and products
  • Inherently understanding Product, Price, Place & Promotion

Education

Tertiary qualifications in Telecommunications, Engineering, Commerce or a related field
Training within Sales Management and Sales Methodologies will be advantageous

The closing date for applications is the 22nd October 2020 and you can apply online here.

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