Support

Partners can log tickets with Manx Telecom as follows:

Online case reporting system

Manx Telecom’s preferred method for reporting faults and requests is to use the online reporting system. The reporting system allows Partners to report faults and requests on-line, add notes to existing reports, and view the status and comments on these cases. The service is accessed using a secure username and password which has been provided to the Partner.

Email reporting

If a Partner is unable to access the online system, they can email a fault or requests to Manx Telecom using the following e-mail address:

Chameleon Partners
chameleonsupport@manxtelecom.com

Emails sent to this address are received by both the Manx Telecom Service Operations Centre (SOC) and the Chameleon Team
MVNE Partners

The designated @manxtelecom.com email address as provided in the Partner’s Technical Support Agreement

Emails sent to this address are received by the Manx Telecom Service Operations Centre (SOC)

Telephone reporting

Partners can contact the Manx Telecom SOC 24x7x365 using the following priority number:

Tel: +44 (0)1624 615887 (Option 1)